Support and Warranty Plans

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Once your product has reached the end of its warranty and service period there are a number of options available to you for the ongoing maintenance, service and support of your equipment. Support plans are not an extended warranty, when purchasing a new laser tag system you are provided with a warranty for 1 - 5 years which includes a premium support plan for that same period of time.

At the end of your initial warranty period, you may at Zone Laser Tag, Inc.'s discretion be offered an extended warranty option, extended warranties unless otherwise noted do not include a service plan.

Option 1: “NSP” - No Support Plan

Under this option, you pay nothing to Zone Laser Tag, Inc. unless you use our services, when using our services you are charged the following rates for telephone support and repair time:

  • In office hours technical support: $95 per hour
  • Outside office hours emergency technical support: $200 per hour
  • Repair Bench time rate: $95 per hour
  • Parts purchases: No discount

Option 2: “Basic” - Basic Support Plan

If you select this optional support plan you would pay Zone Laser Tag, Inc. an annual fee of $1,000. Your support plan will only be valid for 12 months. When using our services you are charged the following rates for telephone support and repair time:

  • In office hours technical support: FREE
  • International in office hours technical support: FREE
  • Outside office hours emergency technical support: $150 per hour 
  • Repair Bench time rate: $60 per hour
  • Parts purchases: 5% parts discount

Option 3: “Premium” - Premium Support Plan

If you select this optional support plan you would pay Zone Laser Tag, Inc. an annual fee of $4,000 spread over 12 months into equal installment payments, payable by credit card at $333.33 per month. When using our services you are charged the following rates for telephone support and repair time:

  • In office hours technical support: FREE
  • Outside office hours emergency technical support: FREE
  • Repair Bench time rate: $40 per hour
  • Parts purchases: 10% parts discount

All Inclusive Warranty

Zone Systems dba Zone Laser Tag doesn't like to have a lot of exceptions or exclusions to its contracts and its warranty coverage so here is what your warranty will cover in plain English:

Covered under warranty:Yellow phaser

  • Phaser Plastics
  • Phaser Electronics
  • Phaser Cable Cord
  • Vest Plastics
  • Vest Materials
  • Vest Electronics
  • Computer & Printer
  • Score Monitor
  • Software Upgrades


What is Not Covered:

  • Consumables such as score cards, membership buttons, fuses, manuals, etc.
  • Acts of God, abuse, vandalism, or intentional neglect.


How the Warranty Works

We will provide you with a spare parts kit which includes the basic component to a laser tag pack. Our technician will train you on how to preform basic maintenance of the laser tag packs at the time of installation.

If a competent were to malfunction, you can replace with a part from your spare parts kit and return the laser tag pack back to play.

During the Warranty period, you pay for shipping to Dover, DE and we will pay for shipping back to you. If you have parts malfunction, simply send them to Zone Laser Tag and we will repair or replace the part in 2 business days from the time we receive.

We offer the industry’s best warranty for complete hassle free operation since we own and operate five of our own locations.  We are the world’s largest laser tag supplier and this all inclusive hassle free warranty is what our operators, and future profitable owners such as your selves, demands.  We keep your operating costs to a minimum so that you maximize your profits!

For more information, call us at 866-966-3797 or visit our Contact Page. We're here to help.


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Zone Laser Tag makes it easy to purchase a Nexus laser tag system through a variety of payment options.  The following are available to those clients that meet certain credit criteria:

This option provides an immediate 5% discount off the list price before negotiations even begin.

Purchase Premier consists of:

- 50% Deposit at time of contract
- 40% payment before shipment of equipment
- 10% final payment due approximately 30 days after installation

We are committed to providing the lowest possible price for our clients using Purchase Premier.

Just how good are the savings?
Most manufacturers will offer a 5% discount, but our Purchase Premier discount averages 10%.

Take advantage of our fixed monthly payment plans at no interest to allow budgeting for your laser tag experience.  The client places a deposit of 50% down plus the shipping and installation fee.  The balance 50% is paid off over 12 monthly payments at no interest as long as the account is in good standing.

Pay-For-Play requires a 50% deposit of the purchase price and the balance is paid off at the rate of $0.15 per game minute.  A game minute is one laser tag pack in play for 1 minute of the game time.  So if 10 players played a 10 minute game the system would subtract 100 game minutes from the outstanding inventory of 5000 game minutes.

The minimum purchase is 5000 game minutes for a total of $750.00 for the block of game minutes.  Each block will cost $750 and will be deducted from the balance owed of the laser tag system. For example, if the client owed $20,000 on their system then the first set of 5000 game minutes at $0.15/minute purchased at the rate of $750 would be subtracted and the client would then owe only $19,250, then $18,500, then $17,750 and so on until the system is completely paid off.

All outstanding balances must be paid off within 18 months of the initial purchase.

The client shall log onto a secure website and purchase a block of game minutes and be issued a software code authorizing the game computer to run for the next 5000 game minutes. 

Client must meet the Zone Credit Criteria.

For more information on our financing program, please contact one of our sales representatives at: 866-966-3797.

Swap Out or Trade In

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Does your laser tag equipment constantly break down?
Are repairs tedious and time consuming?
Is your laser tag system costing you more than you are making?

Well, you are not alone. There are countless operators around the world who are fed up with their current laser tag system and just want out! If you are one of these people, we have a deal for you 

Call us for a price quote and see how easy it is to discard your old system for a new, profitable, Nexus laser tag system. We offer trade-in credits for your old equipment, and even will discard of the equipment for you. You will be shocked at just how affordable it is to switch to a new Nexus laser tag system.

Here are some Family Entertainment Centers that have swapped to our Nexus System













We've also swapped out a number of skating facilities such as the ones below.


Bowling facilities across the country are swapping out inferior laser tag systems for the Nexus System.



For more information about upgrading your equipment to a new Nexus system, please call 866-966-3797 or Contact Us OnlineUnlike your current system, we will provide you with industry leading support. We at Zone are determined to provide you with a profitable, and hassle free, laser tag system. Please give us a call and let us work with you.

Our Technologies.